Welcome back!

We are looking forward to your visit.

Our top priority is the safety of our patients and our team so you will see that we have changed the way things are done in order to take the very best care of you.

Please take time to read the following before you come. Be assured a member of staff will guide you through the changes.

We apologise that at this time we are not able to offer refreshments or the use of our toilet facilities.

Always call before you visit

Please telephone to make an appointment for any reason. If you arrive without prior booking, we may not be able to see you. Please make every effort to be on time – as we will too.

We will also have to ask you a few questions about your visit.

Online / Telephone Consultations

We may invite you to a longer telephone or video consultation before your appointment to enable us to clearly determine your needs and reduce the amount of time that you have to spend in the practice.

On arrival

Our door may be locked when you arrive. Rest assured we will be open, but this will help us to control the number of people in the practice at any one time.

We will look a little different! Our team will be wearing the appropriate protective equipment for their role. This may include masks, gloves and aprons.

You will see that we have installed perspex screens along the reception desk.

You will see that we have removed magazines and newspapers from our reception area as these are difficult to clean and disinfect.

When you enter the practice we will ask you to…

  • Use the hand sanitiser as you enter our practice.
  • Answer a few general health questions to confirm you have not been in contact with anyone with symptoms.
  • Come on your own if you possibly can. This will help us keep the number of people in the building to an absolute minimum.
  • Come to us before you do any shopping. Lots of bags will make our work to keep the practice clean and safe a lot harder.
  • Wear a mask for the duration of your visit. If you don’t have one of your own, we will be happy to provide one.
  • Maintain a safe separation from everyone wherever possible. We will limit the number of people in the practice to ensure that you are never crowded. Whenever possible, please remember to maintain a 2-metre separation from everyone as you move from one space to another. There are markings to help with this.
  • Pay with a card, if at all possible.

In the Consulting Room

As part of your examination we will have to be quite close for short periods of time, and we will minimise the risks inherent in this by keeping periods of closer contact to absolute minimum.

We may ask if we can take your temperature with a non-contact thermometer before any face to face work. If your temperature is high, we may advise you to seek medical advice and return once it is normal. Our staff are monitoring their temperatures too.

We may use some different tests, to keep things as safe as possible. so we won’t have to get as close to you as we used to.

Many of you will be delighted to know that we will not be using the “puff of air” test to check your eye pressure. We have a new method which does not cause aerosol droplets to be produced.

When choosing frames

We will invite you to wash your hands before trying on frames.

Please ask us to pass you the frames that you would like to try.

Once you have tried a frame, please pass it back to us rather than put it back on the display.

Each frame will be sanitised after it has been tried on before going back on display.

Please remember to maintain a safe separation when browsing.

Behind the scenes

All of our staff are using hand sanitiser regularly, as well as wearing appropriate PPE.

We are also monitoring our team’s heath to ensure they are showing no symptoms and minimising staff interaction within the practice. Our staff will be self-isolating in accordance with government guidelines if they, or any of their family have symptoms, until they are tested.

After every appointment, we are sanitising all touchpoints: door handles, work surfaces, chairs and any equipment used. Communal areas will be sanitised prior to practice opening, at lunchtime and at the end of the day.

We are looking forward to seeing you again and are happy to answer any questions you have about the steps we are taking to keep you, our team and every patient safe in our practice. Thankyou for your patience and understanding during this crisis.